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Support Center

Ask about licensing, activation, domains or billing.

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Support is available Our team is online and ready to help.

How support works here

  1. Start a conversation and tell us your school name and what is happening.
  2. Pick the related order if your question is about a purchase. We fill in the school, domain and licence details for you.
  3. Our team replies in the same conversation. You will see it when you come back to this page.
  4. When your concern is settled the case is marked resolved, and you can always reopen it with a new message.

We do not use live chat sockets on shared hosting, so replies appear when the page refreshes. That is normal and everything you send is delivered.

Nameservers

If your question is about connecting your own domain, these are the nameservers to use at your registrar:

dns1.cybercloudhost.com
dns2.cybercloudhost.com

Nameserver changes can take about 1 to 48 hours to take effect.